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INSTALLATION
Listen installations are our pride and joy. Our staff of technicians and trainers is second to none. We treat every install as if it is our own office. We are demanding of both the client and ourselves to meet specific dates agreed to at our pre-install meetings. We provide our clients with all services whether it be ordering special lines or designing faceplates. When we leave your premises you can be assured that the telephone equipment is in perfect operating order.
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REMOTE MAINTENANCE
Listen provides service 24 hours a day and 7 days a week. Most of our service calls can be done remotely via modem or the internet. If there is a problem with the equipment we are able to diagnose the problem before we come out. That way, if a site visit is required, the technician will already have the necessary parts and knowledge to repair the equipment. The advantage to your business is that problems are handled quicker and your staff is available to handle other issues instead of waiting for service.
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VOICE AND DATA CONVERGENCE
Listen has a distinct advantage over traditional phone system vendors. As a data VAR we have setup private networks for many of our clients and we understand the advantages of using the data network to transport voice. However, as a traditional phone vendor, we also understand the Quality of Service that is expected of a voice network and that it cannot be compromised. Our experience with both voice and data makes us well positioned to help our clients migrate to Voice over IP solutions in the future when it becomes a viable option for their business.
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